Return & Refund Policy

At Bedroom Bliss, we want our customers to be satisfied with their purchase. Please read this Return & Refund Policy carefully before placing your order, particularly when ordering a customised, bespoke, made-to-measure, or personalised product.

This policy should be read together with our Shipping & Cancellation Policy.

1. Important — Custom-Made, Bespoke & Personalised Products

CUSTOM-MADE, BESPOKE OR PERSONALISED PRODUCTS ARE NOT ELIGIBLE FOR A CHANGE-OF-MIND RETURN, EXCHANGE OR REFUND WHERE THE PRODUCT HAS GENUINELY BEEN MADE TO YOUR SPECIFICATIONS OR CLEARLY PERSONALISED.

Where a bed, headboard, bed base, mattress, or other product is genuinely manufactured to your individual specifications, specially altered for you, made to measurements supplied by you, or clearly personalised, normal change-of-mind cancellation rights may not apply.

Please carefully check all measurements, colours, fabrics, sizes, specifications, and customisation details before confirming your order.

If production has not yet started, please contact us as soon as possible if you wish to request a cancellation. Where reasonably possible, we may be able to accommodate the request.

Once production or customisation of a genuinely bespoke or personalised product has begun, the order cannot normally be cancelled or refunded simply because you have changed your mind.

This does not affect your statutory rights if the product is faulty, damaged, not as described, or has not been manufactured according to the specifications agreed when you placed your order.

2. Order Cancellation Before Dispatch

Our pre-dispatch cancellation rules are consistent with our Shipping & Cancellation Policy.

If you place an order before 5:00 PM UK time and request fast or next-day delivery, you must contact us within 2 hours of placing the order if you wish to cancel the order or change the delivery date.

Fast and next-day orders are prepared quickly, so after the 2-hour period the order may already have entered dispatch preparation.

If an order is placed after 5:00 PM and is not being processed as a fast or next-day order, you may request cancellation later that evening or the following day, provided the order has not already entered dispatch preparation.

For orders scheduled for delivery at a future date — for example, one week later, several weeks later, next month, or another agreed future date — cancellation should be requested at least 1 day before the scheduled dispatch date.

Where an order has already been dispatched or has entered final dispatch preparation, we may not be able to stop or reschedule the delivery.

These operational cancellation periods do not remove or restrict any statutory cancellation rights that may separately apply to eligible online purchases.

3. 7-Day Voluntary Return Policy for Eligible Standard Products

For eligible standard, non-customised products, Bedroom Bliss offers an additional voluntary return period of up to 7 days from the date you receive your order.

This voluntary 7-day return policy is provided in addition to your statutory consumer rights and does not replace, reduce, or restrict any statutory cancellation or return rights available to you.

Where a longer statutory cancellation period applies to an eligible online purchase, your statutory rights will take priority.

To qualify under our voluntary return policy, the product must be an eligible standard, non-customised product and must comply with the return conditions set out below.

4. Return Conditions

An eligible change-of-mind return must be a standard, non-customised product.

The product should be returned in its original condition and must not have been damaged after delivery.

Where reasonably possible, all original packaging, accessories, fittings, components, and other items supplied with the product should also be returned.

You must provide proof of purchase or your Bedroom Bliss order number.

You must contact us and receive return instructions before returning or arranging transport of the product.

No restocking fee is charged for an eligible return.

Products returned or brought to our premises without first contacting us and receiving return instructions may not be accepted.

5. Return Collection Charges

For eligible change-of-mind returns, the customer is responsible for the reasonable direct cost of returning or arranging collection of the goods, where we have clearly informed the customer of this responsibility before the order is placed.

As beds, mattresses, headboards, and other furniture items can be large or bulky, return collection may require a specialist courier.

Any applicable collection charge will be confirmed with you before the collection is arranged.

Bedroom Bliss does not provide free return shipping or free collection for change-of-mind returns unless we have specifically agreed otherwise.

If Bedroom Bliss arranges collection on your behalf, the applicable collection charge may be payable by you or, where agreed and legally permitted, deducted from the refund.

This does not affect our responsibilities where goods are faulty, damaged, incorrect, misdescribed, or otherwise fail to meet your statutory rights.

6. Your Statutory Cancellation Rights

For eligible goods purchased online, by telephone, or through another qualifying distance-selling method, UK consumer law generally provides a cancellation period separate from our voluntary return policy.

For eligible standard goods, customers generally have 14 days after receiving the goods to tell the retailer that they wish to cancel. After notifying the retailer, they generally have a further 14 days to return the goods.

You do not normally need to provide a reason when exercising a valid statutory change-of-mind cancellation right.

You are responsible for taking reasonable care of the goods while they are in your possession.

You may inspect the product to the extent reasonably necessary to establish its nature, characteristics, and functioning. If the product has been handled beyond what would reasonably be permitted when examining it in a shop, a lawful deduction may be made for any reduction in value where applicable.

Where a valid statutory cancellation applies, the cost of our standard outbound delivery service will be refunded where required by law.

If you selected a premium or more expensive delivery service, such as fast or next-day delivery, we are not normally required to refund the additional amount above the cost of our standard delivery service.

The customer is responsible for the direct cost of returning eligible goods where Bedroom Bliss informed the customer of that responsibility as required before purchase.

7. Customised, Bespoke & Personalised Products

Change-of-mind cancellation and return rights generally do not apply to products that are genuinely made to a customer's specifications or clearly personalised.

This may include products manufactured to unique measurements supplied by you, products specially altered at your request, personalised names or designs, or other products specifically manufactured to your individual requirements.

A genuinely customised product cannot normally be returned simply because you:

changed your mind, ordered the wrong specification, no longer like the selected colour or design, supplied incorrect measurements, or no longer require the product, provided that Bedroom Bliss manufactured the product correctly according to the specifications that you approved.

Choosing from ordinary standard product options does not automatically mean that a product is legally customised or personalised. The relevant exception applies where the product genuinely meets the applicable requirements for goods made to a customer's specifications or clearly personalised.

Custom-made and personalised products remain protected where they are faulty, damaged, not as described, or have not been manufactured according to the agreed specification.

8. Damaged, Faulty, Incorrect or Misdescribed Items

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, is defective, is not as described, or you receive an incorrect or incomplete item, please contact Bedroom Bliss as soon as possible.

Please provide your order number, a description of the issue, and clear photographs or videos where appropriate.

Depending on the circumstances and your statutory rights, the appropriate remedy may include repair, replacement, collection, partial refund, or full refund.

Custom-made products remain covered by statutory consumer protections where they are faulty, damaged, misdescribed, or have not been manufactured according to the specifications agreed with you.

Customers purchasing sale or discounted products also retain the same statutory rights concerning faulty, misdescribed, or defective goods.

9. Sale & Clearance Items

Certain clearance or final-sale products may be excluded from our additional voluntary 7-day change-of-mind policy, provided this is clearly stated before purchase.

However, purchasing an item at a discounted or sale price does not remove your statutory consumer rights.

Any statutory cancellation rights that apply to an eligible online purchase, and your rights concerning faulty, damaged, incorrect, or misdescribed goods, will continue to apply.

10. Exchanges

If you would like to exchange an eligible standard product for another item, please contact us before returning anything.

Depending on the circumstances, the simplest process may be to return the eligible original product in accordance with this policy and place a separate order for the replacement.

Customised, bespoke, made-to-measure, or personalised products cannot normally be exchanged simply because you have changed your mind.

This does not affect your rights where the product is faulty, damaged, incorrect, or not as described.

11. Refunds

Once an eligible returned product has been received and inspected, we will notify you of the outcome of your return.

Where a statutory cancellation right applies, refunds will be processed within the timeframe required by applicable law.

For goods returned following a statutory cancellation, a retailer generally has to refund the customer within 14 days of receiving the goods back, subject to the applicable rules concerning evidence of return and lawful deductions.

Where our additional voluntary 7-day return policy applies, approved refunds will normally be processed promptly after the returned goods have been received and inspected.

Refunds will normally be issued to the original payment method used for the purchase.

Your bank, card provider, or payment service may require additional processing time before the refund appears in your account.

Where applicable, agreed return collection charges or lawful deductions for diminished value may be deducted from the refund.

12. How to Request a Return

Please contact Bedroom Bliss before returning any product.

Do not send or transport a bed, mattress, headboard, bed base, or other large furniture item to our premises without arranging the return with us first.

When requesting a return, please provide your name, order number, the product you wish to return, the reason for the return, and photographs or videos where the product is faulty or damaged.

Customer Support Email:
support@bedroombliss.uk

WhatsApp Only:
+44 7501 258440

WhatsApp messages only — phone calls are not available.

Once your return request has been reviewed, we will provide instructions explaining how the product should be returned or collected and confirm any applicable return or collection charges.

13. Return Address

Clyde Furnishings Belfast
22–26 Duncrue Road
Low-wood Intake
Co. Antrim
Belfast
BT3 9BP
United Kingdom

Please contact us before returning any goods to this address.

Do not arrive with or send large furniture items to the return address without first receiving return instructions from Bedroom Bliss.

14. Your Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or reduce any statutory rights available to you under applicable UK consumer law.

If any provision of this policy conflicts with a mandatory statutory consumer right, the applicable statutory right will take priority.

15. Contact Us

For questions regarding returns, refunds, cancellations, damaged products, or an existing order, please contact:

Bedroom Bliss / Clyde Furnishings Belfast
22–26 Duncrue Road
Low-wood Intake
Co. Antrim
Belfast
BT3 9BP
United Kingdom

Email: support@bedroombliss.uk

WhatsApp: +44 7501 258440
WhatsApp messages only — phone calls are not available.

Website: bedroombliss.uk