At Bedroom Bliss, we aim to make your shopping experience simple, transparent, and reliable. We work hard to process orders efficiently and deliver your furniture safely and with care.
Please read our shipping, delivery, cancellation, and rescheduling terms below.
1. Order Processing & Standard Shipping
Standard orders are normally arranged for shipping or dispatch the day after tomorrow from the date the order is placed.
For example:
- An order placed on Monday would normally be arranged for shipping on Wednesday.
- An order placed on Tuesday would normally be arranged for shipping on Thursday.
Actual delivery times may depend on product availability, delivery location, access requirements, and other operational circumstances.
Weekends and public holidays may affect dispatch and delivery times.
If a product requires additional preparation time, we will inform you of the expected delivery timeframe.
2. Next-Day Delivery
We may offer next-day delivery on eligible orders upon request.
To qualify for next-day delivery:
- Your order must be placed before 5:00 PM UK time.
- You must request next-day or fast delivery.
- The product must be available for next-day delivery.
- Your delivery address must be within an eligible delivery area.
Next-day delivery does not automatically apply to every order placed before 5:00 PM.
Orders placed after 5:00 PM will normally not be eligible for next-day delivery unless specifically confirmed by Bedroom Bliss.
Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including severe weather, road restrictions, access issues, traffic disruption, or other unexpected events.
Where possible, we will keep you informed of any significant delay.
3. Fast / Next-Day Delivery Cancellation & Rescheduling
Orders requested for fast or next-day delivery are prepared for dispatch quickly.
If you place an order before 5:00 PM and request fast or next-day delivery, you must contact us within:
2 hours of placing the order
if you wish to:
- cancel the order; or
- change the delivery date.
After the 2-hour period, your order may already have entered dispatch or delivery preparation.
For this reason, we may not be able to cancel or reschedule the order after the 2-hour cancellation period.
Where reasonably possible, Bedroom Bliss will still try to accommodate your request.
4. Scheduled / Future Delivery Orders
If your order has been scheduled for a future delivery date, including:
- one week later;
- several weeks later;
- the following month; or
- any other future delivery date,
you must request cancellation at least 1 day before the scheduled dispatch date.
If you wish to change the delivery date of a future scheduled order, please contact us as early as possible and preferably at least 1 day before the scheduled dispatch date.
If the order has already been dispatched or has entered the final stages of dispatch preparation, cancellation or rescheduling may no longer be possible.
Additional delivery charges may also apply where a delivery has already been arranged or dispatched.
5. Custom, Bespoke & Special Orders
Custom-made, customised, bespoke, personalised, or specially prepared products may require more preparation time than standard stock products.
These orders may normally take approximately 2 to 4 days to prepare, depending on the product and the work required.
If additional preparation time is needed, we will provide an updated estimated delivery timeframe.
Cancellation and return conditions for custom, bespoke, or personalised products may differ from those applying to standard products, particularly once production or customisation has started.
6. Delivery Coverage Area
Bedroom Bliss provides delivery across the United Kingdom.
Delivery may be available to eligible addresses in:
- England
- Scotland
- Wales
- Northern Ireland
Some remote areas, restricted-access locations, or unusual delivery requirements may require additional arrangements, longer delivery times, or additional charges.
If your address has any special access or delivery requirements, please contact us before placing your order.
7. Delivery Costs
Applicable delivery charges will be shown during checkout, when the order is placed, or when the delivery arrangement is confirmed.
Additional charges may apply for:
- remote locations;
- oversized furniture;
- difficult property access;
- stairs;
- special handling;
- repeated delivery attempts; or
- unusual delivery requirements.
Where applicable, we will try to inform you of any additional charges before delivery is arranged.
8. Delivery Updates
Once your order has been processed, we may provide delivery confirmation or updates.
Before delivery, or on the day of delivery, our team may contact you to confirm:
- delivery time;
- delivery address;
- access arrangements;
- parking;
- stairs; and
- any other relevant delivery information.
It is the customer's responsibility to provide accurate contact and delivery details.
If you need to reschedule your delivery, please contact us as early as possible and within the applicable rescheduling timeframe.
9. Missed Deliveries
You should make sure that you, or another responsible person, are available to receive the delivery at the agreed time.
If delivery cannot be completed because:
- nobody is available to receive the order;
- an incorrect address was provided;
- access to the property is unavailable; or
- important delivery information was not provided,
the delivery may need to be rearranged.
Additional delivery charges may apply for repeated or unsuccessful delivery attempts.
10. Delayed Deliveries
Bedroom Bliss will make reasonable efforts to deliver within the agreed timeframe.
However, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:
- severe weather;
- road closures;
- traffic disruption;
- vehicle problems;
- access restrictions;
- public holidays;
- incorrect delivery information; or
- other unexpected operational circumstances.
Where possible, we will inform you of any significant delay and arrange a revised delivery time.
11. Delivery Handling & Inspection
We take reasonable care when handling products during delivery.
Customers are encouraged to inspect their items when delivery is received.
If you notice:
- visible damage;
- an incorrect item;
- a missing item; or
- another obvious issue,
please report it as soon as possible.
Where practical, visible damage should also be reported at the time of delivery.
For damaged, faulty, incorrect, or missing items, please contact:
Email: support@bedroombliss.uk
WhatsApp: +44 7501 258440
WhatsApp messages only — phone calls are not available.
12. Pickup / Collection Option
Customers may contact us to ask about collecting an order directly from our physical store.
Before travelling to the store, please make sure:
- your order has been confirmed as ready for collection; and
- your collection date and time have been arranged.
Pickup Address
Clyde Furnishings Belfast
22–26 Duncrue Road
Low-wood Intake
Co. Antrim
Belfast
BT3 9BP
United Kingdom
13. Shipping Restrictions
Bedroom Bliss currently provides delivery within the United Kingdom only.
International shipping is not currently available.
Delivery is provided to accessible addresses.
If your property has any of the following, please inform us before delivery:
- restricted access;
- narrow entrances;
- stairs;
- limited parking;
- height restrictions; or
- other special access requirements.
For large furniture items, customers should ensure that the product can safely fit through doors, hallways, stairways, and into the intended room.
14. Cancellation & Delivery Change Summary
For clarity, the main rules are:
Standard Shipping
Standard orders are normally shipped or dispatched the day after tomorrow from the date the order is placed.
Next-Day Delivery
Orders placed before 5:00 PM UK time may be eligible for next-day delivery upon request.
Fast / Next-Day Delivery Cancellation
If fast or next-day delivery has been requested, cancellation must be requested within 2 hours of placing the order.
Fast / Next-Day Delivery Date Change
Any request to change the delivery date must also be made within 2 hours of placing the order.
Future / Scheduled Deliveries
Orders scheduled for a later date must be cancelled at least 1 day before the scheduled dispatch date.
If an order has already been dispatched or has entered final dispatch preparation, cancellation or rescheduling may no longer be possible.
15. Contact Information
If you have any questions about your order, delivery, cancellation, rescheduling, or a special delivery arrangement, please contact Bedroom Bliss.
General Enquiries
For general questions, product enquiries, partnerships, collaborations, supplier enquiries, or business enquiries:
Email: hello@bedroombliss.uk
Customer Support
For existing orders, delivery questions, cancellations, returns, refunds, damaged furniture, missing items, or after-sales support:
Email: support@bedroombliss.uk
WhatsApp Only
+44 7501 258440
WhatsApp messages only — phone calls are not available.
Physical Store
Clyde Furnishings Belfast
22–26 Duncrue Road
Low-wood Intake
Co. Antrim
Belfast
BT3 9BP
United Kingdom
Store Opening Times
Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM
Website
Bedroom Bliss
bedroombliss.uk
Thank you for choosing Bedroom Bliss. We aim to process and deliver your order quickly, safely, and with care.
